You will receive the amount to your bank account within 5 to 7 business days once the refund is initiated. We will send you an email asking for your bank account details once we receive the product at our warehouse. My order was COD, how will I get my refund amount? You can refuse to take the delivery and your order will be cancelled automatically. If your order has been already shipped then cancellation will not be possible. Just call or email us with the reason of cancellation and we will cancel the order for you. It usually takes up to 4-5 business days for prepaid and 5-7 business days for COD order to reflect the amount to your bank account. We will initiate refund once your product returns to our warehouse and the quality check is done. If you are not happy with your purchase, you can just call or email us within 10 days of delivery and we will arrange a return for your order How soon can I receive the refund of my order? You can go to the courier partner's website and track your order with the AWB no. We will send you tracking details once your order is shipped from our warehouse. We have free shipping for all orders placed on How can I track my order? No, there is no courier or delivery charge applicable on your orders. Do I need to pay any delivery or courier charges for my order? You can also call or email us to check on your orders. We will keep you updated through calls or emails on the status of your orders. In rare situations, orders may get delayed due to courier or shipment issues. You can simply provide your shipping and billing details, select the payment method and place an order. No, it's not necessary to create an account if you wish to place an order. Confirm payment and your order will be placedĭo I need to create an account to place an order?.Provide your Shipping and Billing Address - Select the payment method by clicking on "Prepaid" or "Cash on Delivery".Go to your shopping bag and click on "Go to Checkout".Add the product to your shopping bag by clicking on "Add to Bag".Select the size of the product you wish to buy.The delivery options available to you depend on your delivery address and ordered items. In the checkout view, the total cost for your purchase including delivery charge will be displayed.Ģ,2 Please note that prices in the Online Store can differ from prices in our physical stores.Ģ,3 The cost for delivery is shown in the checkout view, where available delivery options are presented. This means that we might and probably will change our Terms every now and again, so keep on visiting this page to stay up to date.Ģ,1 The prices displayed in the Online Store include the statutory value added tax (where applicable), but do not include delivery charge. in connection with you making a new purchase. Changes to the Terms will be effective from the time you accept the Terms, i.e. Any changes made will be included in the latest published version of the Terms in the Online Store. We do not issue commercial VAT invoices for corporate use.ġ,6 We have the right to amend these Terms, but the Terms that you approve at the time of your purchase will always apply for that particular purchase. You must also have a valid email address and a delivery address in the UK, Jersey and Guernsey (excluding all other Channel Islands, BFPO and mail forwarding companies).ġ,5 You may not place an order for corporate, commercial or self-employed activities. Orders payable by gift card can however be made if you are at least 16 years old. Therefore, please make sure you have read and understood them before ordering.ġ,4 To place an order you must have the right to enter into agreements, meaning that you must be at least 18 years old and not be under guardianship. And just to be clear, when we say "us", "we" or "H&M", we mean H&M Hennes & Mauritz UK Limited.ġ,2 These terms and conditions apply when you place an order with us via the website or our mobile application H&M (from now on referred to as the "Online Store").ġ,3 By placing your order you agree to be bound by these terms and conditions, or the "Terms" as we will call them from now on. This may not be the most exciting document you'll ever read, but it is important to establish what you can expect from us and what we expect from you. 1,1 Welcome to our terms and conditions! We are so happy you've made it here.
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